As many of you now about my sorted experience with Janome. This post however to to update you and give a HUGE thanks to Jim Findlay of Linda’s Quilt Shoppe in Kelowna, BC for stepping in and making things happen. I haven’t heard back from Janome on any of my email or phone called but Jim has contact and replied back to every single contact point I’ve made, thanks so much Jim. Here’s my 1st Janome going back to Kelowna to be swapped out for this brand new machine that arrived on Monday…I was without a machine for 1 whole week, YIKES that was rough I must say. I had a chance to setup the machine on Monday night and sewed with it on both Monday and Tuesday night and boy everything about it is working good, the threader works (1st one didn’t) the needle came nice and straight (1st one was bent) and so far so good. I hope this machine proves to be better then the last as my experience with Jim is awesome unlike Janome Corporate and their CEO David Manierka who hasn’t responded to my last two email and wanted to pass me onto someone else…I digress…
Onto brighter and better things. I will still continue to update you on my machine, what I like and dislike about it as I use it more and more. Any feedback you can give or any questions or comments I would love to hear them 🙂 Thanks again for all of the support.
Also don’t forget to vote on Heather’s Giveaway draw will close today!!
Until next week, have a wonderful long weekend full of creativity 🙂
Glad to hear that you got it figured out Val…what a hassle hey? Hope your new machine sews like a dream !!! 🙂
Val, I'm glad it worked out with the machine! Nothing like a good dealer.
I hope this will be your dream machine. Isn't it a shame that Janome has to have such poor customer service? I'm glad Jim was able to help you out.
So glad you got it all sorted out. I have loved my Janome for well over 20 years. It's failing now, but it has served me very well. I hope you love yours just as much now that you have one that works!
Hello Val,
I thank you for your kind comments and am very glad you are enjoying your NEW Janome Horizon 7700. I would like to say that Janome relys on the dealers to communicate with the consumer as Janome Canada is a wholesale company not retail company. It was my responsibility make sure that you the consumer are happy with your purchase. We have been a Janome dealer for the past 30 years and have to say they have been the BEST sewing company for dealer service.
Thank you,
Jim Findlay
http://www.lindasquiltshoppe.com
I am from Laval, Quebec, Canada and I share the same bad experience from Janome Canada Headquarters and I sympatize with you. Yes you are so right, THERE IS NOTHING SUCH AS A GOOD DEALER ! and don't expect much fromn headquarter !!!